Taken from the special allocation scheme
In order to be provided with Primary Medical Services patients are expected to act in a manner that does not represent a threat to GPs, practice staff, other patients and property. This guide sets out the type of conduct that is expected of all patients registered with a General Practice.
Patients are expected to behave in the following manner:
In return, patients can expect to access a range of services provided with respect and confidentiality including:
If patients commit any act of violence including threatening, abusive or intimidating behaviour towards a GP, Practice staff, other patients (including damaging their property) they will be removed from the practice list and may be re-assigned to the Special Allocation Scheme.