All members of the surgery Primary Care Team are dedicated to a quality policy to achieve health services which meet the patient’s requirements.
All new patients will receive a copy of our practice leaflet and copies will be displayed at the reception desk.
Our surgery building will be welcoming, easy for patients to find their way around and appropriate to the needs of users, including the disabled.
Patient’s rights to General Medical Services:
Patients have the rights to:
Changes to Procedures:
When changes are introduced to practice procedures that affect patients, we will ensure that these are clearly explained, by means of a brochure; waiting room notice-board or individual leaflets, giving as much notice as practicable.
To ensure the best possible knowledge of your personal health, these will be signed by your usual GP wherever possible.
When a doctor or nurse arranges for a test to be taken the patient will be informed how to obtain the result.
Transfer of Medical Records:
The Practice will endeavour to dispatch any medical record required by the Health Authority within seven working days and same day if the request is urgent.
Privacy and Confidentiality:
We will respect our patients’ privacy, dignity and confidentiality at all times.
With a Doctor: For routine consultations we will endeavour to offer patients an appointment within two working days of the request. For medically urgent requests, we will offer an appointment on the same day.
With a Practice Nurse: For routine appointments we will offer an appointment within five working days.
If there is a delay in the appointment wait (when you arrive) of more than 20 minutes we will let you know.
We are happy to update you on any delay situation if you feel that you have been waiting too long.
We are unable to guarantee a specific doctor will visit you as this depends on availability and other factors. The decision to home visit will be at the doctors’ discretion.
Out of Hours Emergencies:
We will do everything possible to ensure that our system for contacting the duty doctor is easy to follow, reliable and effective.
With these rights come responsibilities and for the patients this means: