This practice is committed to providing a safe and comfortable environment and strives to achieve good practice at all times.
All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients that a chaperone is necessary during any intimate examination. This is to safeguard both the clinician and you, the patient.
Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone
at the time of booking.
We will use trained staff as chaperones as they have had the appropriate training and have knowledge of the examination or procedure you may be undergoing.
Family and friends are not permitted to act as chaperones as they are not deemed impartial, do not have the knowledge required and nor do they have the necessary training. Should you wish to see the full chaperone policy, please ask to speak to the practice manager.
If you have any questions, please speak to the reception staff who will direct you to an appropriate member of the team.
Everyone Health Staffordshire
Staffordshire County Council have recently changed the access criteria for the Stop Smoking Service. The criteria has now opened up so anyone over the age of 40 who resides within Staffordshire can now access Everyone Health’s free Stop Smoking Programme.
The programme is delivered over 12 weeks by Everyone Health’s dedicated Stop Smoking Practitioners and Nicotine Replacement Therapy or Champix® is provided in conjunction with support. At present, the programme is being delivered via phone support and NRT is posted directly to the patient.
To self-refer please call 0333 005 0095, alternatively you can text the word QUIT to 60777 and a member of the team will be in touch to book the appointment.
We offer an annual health check for patients with learning disability needs. This is running slightly differently this year due to COVID-19. To limit the amount of time spent in the surgery it will begin with a telephone consultation with one of the Advanced nurse practitioners followed by a short appointment in the surgery. Patients will be contacted to arrange this.
The surgery continues with a commitment to help and support you to improve your control and reduce risks.
The surgery will see you annually for a blood test to check your kidneys, cholesterol and sugars and these results are followed up with you by the Diabetic Practice nurse and any adjustments to your medication made plus lifestyle support and advice with referrals and signposting to other areas that may be of benefit, ie Desmond Education course.
This annual check for anyone with diabetes will include a foot check to ensure any problems with skin or circulation, which can cause problems in diabetes patients, are found and treated as soon as possible. Advice in general foot check will also be given.
As well as this annual full check, for those with diabetes, a check on sugar control every 6 months also helps to support and improve ongoing control and reduce possible complications in the future.
JUNE 2020….Blood test are available for annual reviews and the follow up with the nurse is conducted over the telephone.
It is important to keep your child’s vaccinations and protection up to date….First baby health check and baby vaccines are at 8 weeks of age, followed by a further 2 lots at 12 and 16 weeks of age. The vaccination programme continues with boosters at 1yr and 3 years 4mths [pre school].
You will be contacted by the surgery when your child is due any of these vaccinations but if you are unsure if your child has missed any then please contact the surgery and this can be checked and appts made to give missing vaccines made.
Please contact the surgery if you have any concerns or questions about the vaccination programme and the nurse will help to answer your questions.
Nasal flu vaccinations will also be available for 2-4yr olds in oct/nov 2020.
JUNE 2020….We continue to give all scheduled childhood vaccinations in surgery.
If you think you need to be referred to a hospital on an NHS or Privately basis you will need to make an appointment to speak to the doctor. The doctor will make a referral based on their clinical decision, please do not make a private appointment before you have spoken to the doctor.
If the doctor refers you on the NHS this may be an Electronic referral and the paperwork will be given to you by the doctor in the surgery, via a text message if you have a smart phone or emailed to you.
You can then arrange your own appointment either by phone or electronically. If no appointments are available to you please click or ask to be deferred to the provider this will put you on the hospital list to be contacted when appointments are available.
If you require a letter from a doctor you will need to book a telephone consultation to request this. Please note simple letters are chargeable and are payable in advance.
If you have a form that needs completing by a doctor please drop these at reception by prior arrangement. These will be sent to the secretaries who will contact you with the appropriate fee. Please note the fee is payable before completion.
If you wish to speak to our secretarial team please call 01283 845555 and press option 4
Social Prescribing in Your GP Practice
Some problems can’t be fixed by medicine alone; with Social Prescribing you can get specialist support for more than medical issues. Our Social Prescribers can help you take control of your health and the care you receive. We are here to focus on what matters to you and to support you to navigate services within your community that could benefit you.
This could include linking you to services that may focus on:
• Social connections or hobbies & skills
• Healthy lifestyles
• Befriending or counselling support groups
• Housing, benefits & financial advice
• Employment, education or volunteering
Accessing the Social Prescribing service is free – some external services may require a fee however the Social Prescriber will work to find alternatives if required.
If you wish to access the Social Prescribing service please contact the surgery for more information.
If you require an evening or weekend appointment please ask our reception team. We work collaboratively across South Staffordshire practices and can book extended hours appointments at a number of neighbouring practices as well as our own on a rotational basis. Book yours today.
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
Your employer can ask you to confirm that you’ve been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification.
If you’re sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit note from your GP.
However, this will also depend on your employer’s company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a fit note.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work – ’Fit Note’
The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury. Patients requesting an ongoing fit note will need to contact the surgery via telephone. The request will be passed to the Duty Doctor for assessment. If the Doctor needs to consult further they will contact the patient by telephone.
If the Duty Doctor does not need to consult further, the request will be processed and the fit note will be sent electronically to the patient.
PLEASE NOTE: The GP telephone booking slots available online cannot be used for fit note requests. Online bookings made for ongoing fit note requests will be cancelled by the practice.
We have taken this measure to ensure our GP’s can remain focused on patients clinical needs. Ensuring patients can access our service with their health concerns as quickly as possible. Fit notes will be processed separately to our usual surgery clinics.
What does this mean for you?
Your GP will send your repeat or Acute prescriptions electronically to a pharmacy of your choice. When you register with the practice we ask if you to nominate a pharmacy for all future prescribing. Please also note, you can change your nominated pharmacy at any time by contacting our reception team
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
If you are unhappy with your experience of nomination
You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolvedwww.england.nhs.uk/contact-us/complaint/
For more information visit www.hscic.gov.uk/epspatients your pharmacy or GP practice.