Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Phone us on 01889 590208, Monday to Friday from 8am to 6.00pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.00pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

How do I make an appointment?

Monday – Friday , Patients can come to the surgery between 8 am to 10.30 am to see a Clinician Face to Face. The Clinician will start to see patients from 9 am.

If you are housebound you can call for a telephone appointment between 8 am and 10.30 am. Please contact Reception on 01889 590 208. We aim to return all of your appointment request calls on the same day.

We are unable to book a Telephone Consultation with one of our clinicians multiple days in advance, we are only currently working on a DAY to DAY basis.

Depending on your medical issue the Receptionist may also ask for some photos to be sent over for the clinician to view ahead of your consultation, this can be for rashes, spots, etc as this provides a clear picture and gives the clinician an overview ahead of your consultation. The website address you will need to send them to is: millviewsurgery@nhs.net

Half Day Closures 2025

The practice closes at 13:00 on the following dates:

• Thursday 6th February – PLT Training
• Tuesday 18th March – PLT Training
• Friday 18th April – Good Friday
• Monday 21st April – Easter Monday
• Wednesday 30th April – PLT Training
• Monday 5th May – Bank Holiday
• Thursday 15th May – PLT Training
• Monday 26th May – Spring Bank Holiday
• Tuesday 10th June – PLT training
• Wednesday 16th July – PLT training
• Monday 25th August – Summer Bank Holiday
• Wednesday 24th September – PLT training
• Thursday 16th October – PLT training
• Tuesday 11th November – PLT training
• Thursday 25th December – Christmas Day
• Friday 26th December – Boxing Day

Types of Appointments

Appointments face to face with a GP

Morning – Patients can come to the surgery between 8 am to 10.30 am in the morning Monday to Friday to see a Clinician Face to Face. The Clinician will start to see patients from 9 am. Priority is given to young children and patients with learning disabilities.

If you work and cannot attend open access or are housebound you can call for a telephone appointment between 8 am and 10.30 am. Please contact Reception on 01889 590 208. We aim to return all of your appointment request calls on the same day.

Evening Face to Face Clinics from 4 to 5.30 pm on Tuesday and Friday. These are for working patients and Children only. To book these slots please call after 11 on the day.

Appointments face to face with a HCA or Nursing Team

Appointments with our Nursing Team will also need to be booked via telephone with our qualified receptionist, we can book these appointments in advance to ensure we can arrange a suitable day or time for you needs, any requests for these appointments must be routine or requested from the doctor.

Phlebotomy Clinics

We offer phlebotomy clinics four morning a week with our Health Care Assistants.

Please phone Reception and book your appointment time, it is especially important that you attend the surgery ONLY 5 minutes ahead of your appointment, if any appointment time is missed, or you arrive late, we may have to re-arrange your appointment to another day.

INR Blood Clinic appointments need to be booked via the Hospital, we do not do INR checks at the surgery.

Please allow seven days after having bloods taken to call in for results (only if you have not received a text message regarding your results from the GP).

Bloods need to be taken in the morning only so they can be taken by courrier to the hospital at 1pm.

Cancelling or changing an appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the practice list.

Late for your appointment

If you arrive more than 5 minutes late for your appointment you may be asked to re-arrange. Most missed late appointments can not be offered on the same day.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill,injured or their life is at risk, such has severe chest pain, life threatning.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.