How do I make an appointment?
Currently due to Covid 19 we are currently not working our usual Open Access clinics, however we do continue to see patients face to face, we are also continuing our telephone consultations. Not all medical issues need a face to face appointment with a clinician or nurse.
We are unable to book a Telephone Consultation with one of our clinicians multiple days in advance, we are only currently working on a DAY to DAY basis.
This is to ensure there are adequate spaces for medical attention needed on that day.
To make an appointment with a GP or Advanced Nurse Prescriber please contact Reception on 01889 590208 between 8am and 10:30am and speak to one of our Medical Receptionists who will triage your call to the most appropriate clinician and relevant clinic.
The clinician will then aim to meet your request, whether that be a telephone consultation, video consultation or a face to face appointment.
We aim to return all of your appointment request calls on the same day.
Depending on your medical issue the Receptionist may also ask for some photos to be sent over for the clinician to view ahead of your consultation, this can be for rashes, spots, etc as this provides a clear picture and gives the clinician an overview ahead of your consultation.
Types of Appointments
Appointments face to face with a GP
We still continue to offer face to face appointments with the clinician if appropriate and these remain both morning and evening surgeries only. During your telephone consultation with the GP or ANP you will be able to decide together if this is appropriate for you. If it is deemed so, you will be invited to see the clinician as soon as possible, preferably the same day.
Appointments face to face with a HCA or Nursing Team
Appointments with our Nursing Team will also need to be booked via telephone with our Receptionist, we are able to book these appointments in advance to ensure we can arrange a suitable day or time for you needs, these are also both morning and evening surgeries only.
We offer phlebotomy clinics four morning a week with our Health Care Assistants.
Please phone Reception and book your appointment time, it is very important that you attend the surgery ONLY 5 minutes ahead of your appointment, any appointment time which is missed or you arrive late, we may have to re-arrange your appointment to another day.
INR Blood Clinic appointments need to be booked with Reception as soon as you know the date for when you are next due.
Cancelling or changing an appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Late for your appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.