How do I make an appointment?
Morning – Patients can come to the surgery between 8 am to 10.30 am in the morning Monday to Friday to see a Clinician Face to Face. The Clinician will start to see patients from 9 am.
If you work or are housebound you can call for a telephone appointment between 8 am and 10.30 am. Please contact Reception on 01889 590 208. We aim to return all of your appointment request calls on the same day.
We are unable to book a Telephone Consultation with one of our clinicians multiple days in advance, we are only currently working on a DAY to DAY basis.
Depending on your medical issue the Receptionist may also ask for some photos to be sent over for the clinician to view ahead of your consultation, this can be for rashes, spots, etc as this provides a clear picture and gives the clinician an overview ahead of your consultation.
Half Day Closures 2025
The practice closes at 13:00 on the following dates:
- Thursday 6th February
- Wednesday 30th April
- Tuesday 10th June
- Wednesday 24th September
- Tuesday 11th November
Christmas/New Year Closure dates
Monday 23rd December 2024 – Open
Tuesday 24th December 2024 – Open
Wednesday 25th December 2024 – Closed
Thursday 26th December 2024 – Closed
Friday 27th December 2024 – Open
Monday 30th December 2024 – Open
Tuesday 31st December 2024 – Open
Wednesday 1st January 2025 – Closed
Thursday 2nd January 2025 – Open
Friday 3rd January 2025 – Open
Types of Appointments
Appointments face to face with a GP
Morning – Patients can come to the surgery between 8 am to 10.30 am in the morning Monday to Friday to see a Clinician Face to Face. The Clinician will start to see patients from 9 am. Priority is given to young children and patients with learning disabilities.
If you work and cannot attend open access or are housebound you can call for a telephone appointment between 8 am and 10.30 am. Please contact Reception on 01889 590 208. We aim to return all of your appointment request calls on the same day.
Evening Face to Face Clinics from 4 to 5.30 pm. For working patients and Children only.
Appointments face to face with a HCA or Nursing Team
Appointments with our Nursing Team will also need to be booked via telephone with our Receptionist, we are able to book these appointments in advance to ensure we can arrange a suitable day or time for you needs, these are also both morning and evening surgeries only.
Phlebotomy Clinics
We offer phlebotomy clinics four morning a week with our Health Care Assistants.
Please phone Reception and book your appointment time, it is very important that you attend the surgery ONLY 5 minutes ahead of your appointment, any appointment time which is missed or you arrive late, we may have to re-arrange your appointment to another day.
INR Blood Clinic appointments need to be booked via the Hospital, we do not do INR checks at the surgery.
Please allow seven days after having bloods taken to call in for results (only if you have not received a text mesaage regarding your results from the GP).
Cancelling or changing an appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Late for your appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.