Ordering repeat prescriptions

Repeat prescriptions are usually for patients requiring regular treatment for a certain condition.

Prescriptions are initiated by the GP or Advanced Nurse prescriber.

Requests for repeat prescriptions are accepted Monday to Friday in the following ways:

  • Online – Patient Access
  • Please contact our Receptionist or Dispenser and request online access for repeat prescriptions, requesting patient only, we need a valid email address.
  • Once you have received your email to register for online, please download the PATIENT ACCESS APP or type in PATIENT ACCESS in your computer and follow the instructions. Patient Access
  • By telephone – please call the surgery telephone number 01889 590208 between 11am and 12:30pm and a trained medical receptionist will be able to take your request.
  • Prescriptions are ready for collection from the Dispensary after 2 FULL WORKING DAYS of your request.
  • Mill View Surgery operates a 28 day repeat prescribing policy.
  • Please do not order your medication more than 1 WEEK before it is due.
  • Should you require extra mediation or you are in short supply then please speak to the Dispensary Team.
  • All Repeat Prescriptions are reviewed regularly by a GP, ANP or Clinical Pharmacist.
  • Your medication should be reviewed at least annually. Reviews take place during the month of your birth.

Please advise of any changes made by the hospital to your repeat prescriptions or if you choose to stop taking any medication for any reason.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • phone our pharmacist after 10am on 001889 590208
  • fill in our medication query form.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.