Prescriptions

Ordering repeat prescriptions

Repeat prescriptions are usually for patients requiring regular treatment for a certain condition.

Prescriptions are initiated by the GP or Advanced Nurse prescriber.

Requests for repeat prescriptions are accepted Monday to Friday in the following ways:

• Online – Patient Access
• 1) Ordering by app- When you register with us if you have a mobile telephone number or an email address, we will set you up online for the NHS app. This app can help you to order repeat prescriptions, check blood test results and look at your medical notes, plus lots of other information. If you wish to access the app, download from the website or on the above link and ask one of the receptionists to check that you are set up on the app. We will then send you a code to update your details this should then link you to the app. We must have an up-to-date mobile number and/or email address for this to work. Patient Access
• 2) Another way to order your prescriptions is to post your repeat slip through the post box situated next to the front door. The white repeat slip will be in your medications every time you collect from us. If for any reason this is not in the bag please contact reception and we can re-print one for you to collect. Any prescriptions posted in the box after 2pm will be classed as the next day.
• HOUSEBOUND PATIENTS ONLY. Please call the surgery telephone number 01889 590208 between 11am and 12:30pm and a trained medical receptionist will be able to take your request.
• Prescriptions are ready for collection from the Dispensary after 3 FULL WORKING DAYS of your request. We do not count the first day.
• Mill View Surgery operates a 28 day repeat prescribing policy.
• Please do not order your medication more than 1 WEEK before it is due.
• Should you require extra medication, or you are in short supply then please speak to the Dispensary Team.
• A clinician reviews all repeat prescriptions regularly.
• Your medication should be reviewed at least annually, we will contact you for your review when needed.

Please advise of any changes made by the hospital to your repeat prescriptions or if you choose to stop taking any medication for any reason.

Collecting your prescription

We are a dispensing practice and operate within a 72 – hour notice period for repeat prescriptions.

You can collect, Monday to Friday 9am to 1pm (FOR PATIENTS SEEN THAT MORNING BY THE GP ONLY),and 3pm to 5.45pm ( For all other patients). If you do have any problems with these collection times,please let us know and we can look at a time that works for you to collect.

Mill View pharmacy opening times are Monday to Friday 3pm – 5.45 for collections. We cannot give out medications after 5.45. The surgery is still open until 6pm for any other queries you may have.

You can change your nominated pharmacy at any time.

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• phone our pharmacist after 10am on 01889 590208
• fill in our medication query form.

Medication reviews

Some medications need routine reviews by the clinicians. The practice will contact you to arrange this when it is time to come in. There is no need to contact us. If you do not attend the review this could delay your prescription being ordered.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it into the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.